Terms of service

Terms and Conditions Beautiforma BV

For PE Cosmetics Salon, PE Cosmetics Webshop, PE Cosmetics Trainings, Studio Reformé and Studio Reformé Academy.

Contents

PE Cosmetics Salon

You are very welcome in our salon. In order to promote a pleasant experience, we apply the following house rules. By entering our studio, you agree to these rules.

  • You can make an appointment online via our website or by phone at +31341795052 for Harderwijk.
  • When making an appointment, we record all required customer details. Without these details, we cannot schedule your appointment.
  • For a first treatment, we ask you to complete our consent form. Without a completed form, we cannot carry out the treatment.
  • You must pay immediately after the treatment. Payment can be made by debit card or cash.
  • You may cancel or change an appointment up to 48 hours in advance. In the event of late cancellation or non-attendance, we are obliged to charge 50% of the treatment.
  • If you arrive late, the lost time will be deducted from the total booked treatment time. The full treatment will still be charged.
  • Complaints about treatments must be reported within 48 hours.
  • A service appointment following a complaint must be scheduled within one week, otherwise the right to service lapses.
  • Customers are not permitted to enter any areas other than the salon, toilet, hallway or showroom.
  • We kindly request that you use our shopping baskets while shopping in our showroom.
  • Exchange or refund of purchased products is only possible within 30 days of purchase, upon presentation of the receipt, and if the item including packaging is undamaged and complete.
  • A gift card cannot be exchanged for cash.
  • In the event of a criminal offence, we are obliged to report it to the police.
  • Camera surveillance is actively used for your safety and ours. Upon request of the police, recorded camera footage may be provided to the police.
  • Our salon may impose a temporary ban of up to 12 months if the house rules are not observed.
  • Pets are not allowed, with the exception of assistance dogs.
  • If you wish to use the smoking area, you are requested to do so in the designated area, out of direct view of the premises.
  • We kindly request that you do not bring children under the age of 6 to a treatment. If you do not comply with this rule and the treatment cannot take place responsibly, we may cancel the treatment. The costs of the treatment will still be charged, as time was reserved for you that cannot be used.
  • It is not permitted to hold animals or children on your lap during the treatment. Our stylists perform highly precise treatments, and unexpected movements may affect the end result. We must also take our hygiene guidelines into account.

PE Cosmetics Webshop

Article 1. Definitions

  1. Supplier: PE Cosmetics Webshop, hereinafter referred to as PEW, the legal entity that offers products and or services both in its webshop and remotely through the webshop.
  2. Buyer: the natural person or legal entity entering into an agreement with PEW.
  3. Distance agreement: an agreement whereby, within the framework of a system organised by PEW for the distance sale of products and or services, exclusive use is made of one or more means of distance communication up to and including the conclusion of the agreement.
  4. Means of distance communication: a means that can be used for concluding an agreement without the consumer and entrepreneur being simultaneously present in the same place.
  5. Services and or products: the subject of one or more agreements.

Article 2. Identity of the supplier

PE Cosmetics Webshop
Prins Mauritslaan 51
3843 AJ Harderwijk
The Netherlands

Email: webshop@pe-cosmetics.com
Chamber of Commerce number: 97654930
VAT number: NL868161585B01

Article 3. Applicability

  1. These general terms and conditions apply to every offer of PEW and to every distance agreement concluded between PEW and the Buyer.
  2. Additional terms and conditions may apply to specific services and or products. In the event of conflict between the additional terms and these general terms, the provisions of the additional terms shall prevail unless PEW determines otherwise.
  3. Deviation from one or more provisions of these terms is only possible if expressly agreed in writing. The remaining provisions shall remain fully applicable.
  4. General terms and conditions used by the Buyer do not apply unless expressly accepted by PEW in writing.
  5. Unless agreed otherwise in writing, general or specific terms or stipulations of third parties are not accepted by PEW.
  6. PEW will make the text of these terms available to the Buyer electronically in such a way that it can easily be stored on a durable medium.
  7. Before the distance agreement is concluded, the text of these terms will be made available to the Buyer. If this is not reasonably possible, it will be stated where the terms can be inspected and that they will be sent free of charge upon request.
  8. PEW reserves the right at all times to amend and or supplement these general terms and conditions.

Article 4. The offer and conclusion of agreements

  1. By using the PEW webshop and or placing an order, the Buyer accepts these general terms and all other rights and obligations stated on the webshop.
  2. PEW is entitled to use third parties in the performance of an agreement with the Buyer.
  3. An offer is non binding unless a term for acceptance is stated in the offer.
  4. Offers are valid while stocks last.
  5. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.
  6. The offer contains a complete and accurate description of the offered products and or services. If PEW uses images, they are a truthful representation of the products and or services offered. Obvious mistakes or errors in the offer are not binding on PEW.
  7. Each offer contains such information that it is clear to the Buyer what rights and obligations are attached to acceptance of the offer.
  8. An agreement is concluded at the time the Buyer accepts the offer and meets the conditions set for it.
  9. If the agreement is concluded electronically, PEW will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the Buyer pays electronically, PEW will observe appropriate security measures.
  10. Within legal frameworks, PEW may investigate whether the Buyer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance agreement. If, based on this investigation, PEW has good grounds not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution.

Article 5. Prices

  1. All prices are stated in euros, in accordance with the relevant legal provisions, and exclude 21% VAT and other costs such as levies and shipping costs, unless indicated otherwise by PEW.
  2. The Buyer owes the price communicated by PEW in its confirmation. Obvious pricing mistakes, such as clear inaccuracies, may also be corrected by PEW after the agreement has been concluded.
  3. Shipping costs are not included in the price. Special rates apply for shipping outside the Netherlands. Certain payment methods may have additional conditions relating to the shipping method and related costs. This will be clearly communicated to the Buyer.
  4. If prices for the offered products and services increase in the period between the order and its execution, the Buyer may cancel the order or terminate the agreement within ten days after PEW has communicated the price increase.
  5. If a customer wishes to sell products on third party websites, for example Bol.com, the PE Cosmetics recommended retail price shall prevail and the products may not be sold below that price.

Article 6. Payment

  1. Orders placed through the webshop can be paid for by means of iDEAL, Mister Cash, PayPal, bank transfer, Maestro, Visa and Riverty.
  2. PEW may expand the available payment options in the future. Other payment methods will be announced via the website.
  3. PEW may require advance payment for certain products and services. If advance payment has been stipulated, the Buyer cannot derive any rights regarding the execution of the order or services until the stipulated advance payment has been made.
  4. The Buyer has the obligation to report inaccuracies in provided or stated payment details to PEW without delay.
  5. In the event of non payment or late payment by the Buyer, the Buyer owes interest on the outstanding amount from the day payment should have been made up to and including the day of full payment, whereby part of a month counts as a full month.
  6. All extrajudicial and judicial costs of any nature incurred by PEW as a result of the Buyer’s failure to fulfil their payment obligations shall also be borne by the Buyer.
  7. In the event of late payment, PEW is entitled to dissolve the agreement with immediate effect or suspend further delivery until the Buyer has fully met their payment obligations, including the payment of due interest and costs.

Article 7. Sales area

  1. Orders can be delivered worldwide.
  2. Agreements can only be concluded in Dutch and or English.

Article 8. Delivery and delivery time

  1. Orders are delivered as quickly as possible. In principle, PEW aims to ship orders placed before 16:00 on a working day on the same day. The maximum delivery period is 30 days after receipt of the order, except in the case of advance payment, where the maximum delivery period is 30 days after receipt of the payment.
  2. PEW’s delivery obligation shall, subject to proof to the contrary, be deemed fulfilled as soon as the goods delivered by PEW have been offered once to the customer. In the case of home delivery, the carrier’s report stating refusal of acceptance shall constitute full proof of the offer to deliver.
  3. PEW may provide further information regarding delivery times on the website or otherwise in writing. All terms stated on the website are indicative. No rights can be derived from these stated terms.
  4. If a product that is temporarily out of stock is ordered by the Buyer, it will be indicated when the product will be available again and it will be sent later.
  5. PEW aims to report delays to the Buyer by telephone or email within one working day.
  6. Deliveries take place at the delivery address specified by the Buyer when concluding the agreement.
  7. As soon as the products to be delivered have been delivered to the specified delivery address, the risk relating to those products passes to the Buyer.
  8. Different conditions may apply to deliveries abroad.
  9. If delivery takes place in parts, PEW is entitled to regard each delivery as a separate transaction.
  10. If you receive items you did not order, you must inform PEW within 48 hours.

Article 9. Cooling off period and right of withdrawal

  1. In the case of a consumer purchase, in accordance with the Dutch Distance Selling Act, the customer has the right to return all or part of the delivered goods within a period of 14 working days without stating reasons. This period starts on the day the ordered goods are delivered.
  2. If the customer has not returned the delivered goods to PEW after this period, the purchase becomes final. Before returning goods, the customer must notify PEW in writing within the 14 working day period after delivery. The customer must prove that the delivered goods were returned in time, for example by means of proof of postal delivery.
  3. Returned goods must be sent back in the original packaging, including accessories and accompanying documentation, and in new condition. If the goods have been used, encumbered or damaged in any way, the right of withdrawal lapses. PEW reserves the right to charge administrative costs for returns. An envelope does not meet the return conditions.
  4. Taking into account the above, PEW will ensure that within 30 days after proper receipt of the return shipment, the full purchase amount, excluding shipping and administrative costs, will be refunded to the customer.
  5. The return shipment of the delivered goods is entirely at the expense and risk of the customer.
  6. The right of withdrawal does not apply to services whose execution has started with the Buyer’s consent before the withdrawal period, goods or services whose price is subject to fluctuations in the financial market, goods made to the consumer’s specifications, goods with a clearly personal character, or goods or services which by their nature cannot be returned, for example for reasons of hygiene or because they spoil or age quickly.
  7. If the returned product is not received in accordance with the conditions, the purchase amount will not be refunded. The product remains the property of the Buyer, who is obliged to collect their property within two weeks. At the Buyer’s request, the product can also be shipped, in which case delivery costs are for the Buyer’s account.
  8. B2B purchases are excluded from the cooling off period and right of withdrawal.
  9. Returns are only processed up to two months after the date of purchase, provided they meet the above conditions.

Article 10. Defects and complaint period

  1. The Buyer is obliged to inspect the products carefully immediately upon receipt.
  2. Complaints by the Buyer relating to visible defects in the product or delivery must be made known to PEW within 14 days after delivery, or within 14 days after the invoice date if the products could not be delivered to the Buyer.
  3. A Buyer who is not a consumer is not entitled to return products about which there is no reasoned complaint. If this is done without valid reason, all costs connected with the return shall be borne by the Buyer. In that case, PEW is free to store the products with third parties at the Buyer’s expense and risk.
  4. The Buyer is obliged to report return items in writing to customer service by email to webshop@pe-cosmetics.com. PE Cosmetics only accepts return articles under categories such as wrongly ordered, defective product or product not as desired, subject to prior assessment by customer service.

Article 11. Retention of title

  1. Ownership of products passes to the Buyer only after the Buyer has fully paid everything owed to PEW under any agreement, including interest and costs, including earlier or later deliveries and any work carried out or to be carried out in relation to the products.
  2. Before ownership has passed, the Buyer may not encumber, sell, resell, dispose of or otherwise burden the products.

Article 12. Warranty and liability

  1. In principle, the warranty established by the manufacturer of the relevant item applies to products delivered by PEW. If the delivered item does not conform to the agreement, the Buyer must notify PEW within two months after discovering this. Natural persons not acting in the exercise of a profession or business are entitled to the rights laid down in the Dutch Civil Code, Book 7, Title 1, Sections 1 to 7.
  2. PEW is never obliged to pay any compensation to the Buyer or others unless there is intent or gross negligence on PEW’s part.
  3. PEW accepts no liability whatsoever for consequential damage, business loss, indirect damage or loss of profit or turnover.
  4. If PEW is obliged for any reason to compensate damage, such compensation shall never exceed an amount equal to the invoice value of the product or service that caused the damage.
  5. Without prejudice to the foregoing, there can be no warranty in the following cases: if wear and tear can be regarded as normal, if changes have been made to the product including repairs not performed with permission from PEW or the manufacturer, if the original invoice cannot be presented or has been altered or made illegible, if defects are the result of improper or unskilled use, or if damage was caused by intent, gross negligence or negligent maintenance.
  6. If costs are connected to repairing a defect, the Buyer will be informed in advance. If the Buyer does not expressly agree in writing to the quotation, the Buyer may receive their property back upon payment of the investigation costs. If the Buyer has not paid these investigation costs within six months after the estimate was offered, ownership of the product shall pass to PEW.

Article 13. Force majeure

  1. In the event of force majeure, PEW is not obliged to fulfil its obligations towards the Buyer. PEW is entitled to suspend its obligations for the duration of the force majeure.
  2. Force majeure means any circumstance beyond PEW’s control that prevents the fulfilment of its obligations towards the Buyer in whole or in part. This includes strikes, fire, business interruptions, power failures, failures in a telecommunications network or connection or used communication systems, the temporary unavailability of the website, non delivery or late delivery by suppliers or other engaged third parties, and the absence of any permit to be obtained through government channels.

Article 14. Personal data

  1. PEW will process the Buyer’s data exclusively in accordance with its privacy policy.
  2. PEW will observe the applicable Dutch laws and regulations.

Article 15. Disputes

  1. Dutch law exclusively applies to agreements between PEW and the Buyer to which these terms relate.
  2. The parties shall first make every effort to resolve a dispute by mutual consultation.
  3. Disputes arising from an agreement between PEW and the Buyer that cannot be resolved by mutual consultation shall be submitted to the competent court in the Netherlands, taking into account the statutory rules on jurisdiction.

Article 16. Miscellaneous provisions

  1. PEW aims to answer emails sent to webshop@pe-cosmetics.com within 24 hours.
  2. Any inaccuracies in data provided by PEW must be reported immediately, as well as any changes or inaccuracies in your own data provided to PEW.

PE Cosmetics Trainings

These provisions form an integral part of the agreement between PE Cosmetics and the student as stated on the registration form.

1. General definitions

  1. The training institute: PE Cosmetics in Harderwijk.
  2. The student: the person who, after signing the online registration form, has enrolled in one of the courses organised by the training institute.
  3. The study guide or website: the training information of the training institute in which all relevant details of the relevant course or courses are stated.
  4. Distance agreement: an agreement concluded exclusively by means of one or more techniques for distance communication, such as written correspondence or electronic communication.

2. The course

The training institute provides the course as stated in the study guide and or on the website.

3. The agreement between the training institute and the student

  1. The agreement between the training institute and the student is entered into in writing. Upon receipt of the online registration form, the study agreement takes effect. The student receives a confirmation of registration from the training institute. If the student is under 18 years of age, a legal representative must also sign the registration form.
  2. The student is obliged to notify the training institute in writing of any changes in personal details.

4. Costs of the course

  1. The course includes, among other things, tuition fees. The training institute determines the amount and states it in the study guide and or on the website.
  2. The training institute determines the costs for study materials and working materials and states these in the study guide and or on the website.

5. Payment of tuition fees

  1. The training institute determines the instalments in which the tuition fees must be paid.
  2. Payment of the tuition fees or an instalment thereof must always be made in advance. If payment is made in instalments, the first instalment must be paid upon registration.
  3. The training institute may exclude students who do not meet the agreed financial obligations from further education. In that case, the full tuition fee becomes immediately due and payable without exception.
  4. Tuition fees are non-refundable after the course has taken place. By participating in the course, the student has received access to theoretical and practical knowledge and instruction. Dissatisfaction with personal results or the performance of associated product(s) does not constitute grounds for a refund of tuition fees.

6. Conditions for cancelling the course

  1. Cancellation must be made by registered written notice by email to training@pe-cosmetics.com.
  2. The course may be cancelled free of charge up to 30 days in advance. Rescheduling free of charge is possible up to a maximum of 14 days before the course start date. If you booked your course within a shorter period than stated above, free cancellation or rescheduling is no longer possible. In that case, 40% of the tuition fee will be charged.
  3. Deposits are not refunded.

7. Collection of tuition fees

Regardless of the above, if the student remains in default of payment of the tuition fee due, collection measures will be taken. The amount still owed will be increased with statutory interest and collection and or legal costs.

8. Materials

The training institute determines which materials and books are used during the course and which materials are made available during the course. Books and materials can be purchased from the training institute and become the property of the student after payment.

9. Liability

  1. The training institute is not responsible for loss, damage or theft of students’ belongings.
  2. All damage caused by the student, whether intentional or through negligence, will be repaired at the expense of the student or their legal representative.
  3. The student is liable for damage to clothing and other property belonging to third parties.

10. Lesson times and place

  1. The training institute is entitled, in the event of insufficient registrations or otherwise, to change the course day or lesson time at least 14 days before the start of the course. If the student does not agree with this change, the student may notify this in writing within 14 days, and the agreement will be dissolved without costs to the student and any deposit paid will be refunded.
  2. In serious cases of force majeure, the training institute is entitled to change the lesson times or the place where the lessons are given during the course. In such a case of force majeure, no appeal can be made to the dissolving condition referred to in paragraph a.
  3. The course starts at the stated time. If you arrive more than 15 minutes late, regardless of the reason, access will no longer be granted. This is due to maintaining the course schedule.
  4. Please note that failure to attend the course will not be free of charge. In that case, 40% of the tuition fee will be charged.

11. Copyright

The copyright on the training institute’s own teaching material remains with the training institute. The material may not be reproduced and or made public by means of print, photocopy, microfilm or in any other way without prior written permission from the training institute.

12. House rules

  1. The student undertakes to attend all lessons belonging to the course.
  2. The student undertakes to complete all assigned homework, both theoretical and practical, properly.
  3. In case of absence due to illness or otherwise, the student must notify the training institute before the start of the lesson, stating the reason. We kindly request written proof. In case of illness we would like to receive a doctor’s statement, and in case of the death of close relatives, however unpleasant, we would like to receive proof of death, for example in the form of a memorial card or obituary notice.
  4. The student must leave the workplace clean and tidy. Food and drinks may not be consumed in the classrooms.
  5. A total smoking ban applies in all rooms of the training institute and mobile phones must be switched off during lessons.

13. Disputes

In the event of disputes between the student and the training institute regarding any aspect connected with or arising from the agreement between PE Cosmetics and the student, a complaint may be submitted to the management of the training institute. The management is obliged to respond to this complaint in writing within 10 working days.

14. Models

  • The advantages of arranging your own model

We understand that you may feel nervous about attending a course. Experience shows that if you bring a model you already know, you as a student participate with less tension. In addition, someone from your own circle is a good starting point for building your customer base.

  • What are the risks involved when requesting a model

We offer this service for you as a student if your model unexpectedly cannot participate. This request may be submitted up to 7 working days before your course date by email to training@pe-cosmetics.com. However, we cannot guarantee that we will succeed in arranging a model for you. We would like to point out that we have 11 training institutes and arranging a model requires a great deal of care. Experience also shows that models sometimes fail to show up or report sick at the last minute. Therefore, we cannot provide a 100% guarantee that we will be able to arrange a model.

  • If you do not have a model for your course

As a student, you register for a course for which models are required. The final responsibility for arranging models therefore lies with you. If there is no model, unfortunately you cannot participate in the course. The course will then be cancelled and 40% of the tuition fee will be charged, as the cancellation falls within the 14 day period. These are the general terms and conditions you accepted during the registration process.

15. Study guide

Printing and typographical errors, price changes and changes to the content of the courses in the study guide are reserved.

16. Additional conditions Brow Henna course

The student must be experienced in brow styling and brow mapping in order to participate in the Brow Henna course. If you are not experienced in drawing and styling eyebrows, please note that these techniques will not be explained to you during this training. If you as a student choose to participate in this way, this is your own responsibility. If you withdraw from the course on site, 40% of the course fee will be charged, since the cancellation then also falls within 14 days or at the start of the course.

17. Online trainings

  1. The purchase of an online training gives immediate access to knowledge and techniques and is therefore not refunded, regardless of the performance of the related product.
  2. PE Cosmetics does not guarantee specific results after following the training, as effectiveness depends on application and individual factors.

Studio Reformé

General terms and conditions for Studio Reformé.

Article 1. Definitions

  1. Studio Reformé: part of PE Cosmetics, established in Harderwijk.
  2. Participant: any person using the services of Studio Reformé.
  3. Services: all offered classes, training sessions, memberships, class passes, rentals and other activities.

Article 2. Applicability

  1. These general terms and conditions apply to all services, agreements and bookings with Studio Reformé.
  2. By booking a class or purchasing a membership or product, the participant agrees to these terms and conditions.

Article 3. Services and access

  1. Studio Reformé offers, among other things, group reformer pilates classes, E-reformer independent training, personal training, studio rental and group and event bookings.
  2. The studio is exclusively accessible to women.
  3. Participation is possible for all levels, from beginner to advanced.

Article 4. Reservations and payment

  1. Access to Studio Reformé classes and services takes place through the purchase of a membership, class pass or other offered products.
  2. All memberships, class passes and other products must be paid in full in advance.
  3. Only with a valid and active membership or available credits can a participant reserve a class via the online booking system.
  4. A reservation is only final when sufficient credits are available or a valid membership is active.
  5. The participant may reserve one class per 12 hours.

Article 5. Cancellations and no-show

  1. Cancellations are free of charge up to 24 hours before the class.
  2. In the event of cancellation within 24 hours or no-show, the credit will be forfeited.

Article 6. Memberships and class passes

6.1 General

  1. All memberships, including try-out, class passes and credits, are personal and non-transferable.
  2. Purchases are non-refundable and cannot be exchanged for cash.
  3. Studio Reformé reserves the right to change rates and conditions.

6.2 Try-out

  1. The try-out concerns a one-time introduction to a group class at Studio Reformé.
  2. The try-out is intended exclusively for new customers and may only be purchased and used once per person.
  3. The try-out entitles the participant to take part in one group class at a chosen moment, subject to availability.
  4. The try-out is personal and non-transferable.
  5. The try-out must be used within the indicated validity period and will automatically expire afterwards.
  6. No refund is possible for try-outs.
  7. Studio Reformé reserves the right to refuse or cancel participation in the event of misuse of the arrangement.

6.3 Class passes

  1. Class passes entitle the participant to a fixed number of classes.
  2. Class passes have a limited validity period, as stated at the time of purchase.
  3. Unused classes expire after the validity date.
  4. Extension of class passes is only possible in exceptional cases, such as illness, and at the discretion of Studio Reformé.
  5. Class passes cannot be paused unless otherwise agreed.

6.4 Memberships

  1. Memberships entitle the participant to a certain number of classes per week or month, depending on the chosen membership.
  2. Memberships are automatically renewed after the minimum term, unless cancelled in time.
  3. The minimum term of a membership is stated at the time of purchase, such as 6 or 12 months.
  4. Cancellation must be submitted in writing by email to info@studioreforme.nl with a notice period of one month.
  5. Unused credits under the monthly membership with 2 classes per week are accumulated and can be used during the membership period. After the membership period, these credits expire.

6.5 Pausing memberships

  1. Temporary pausing of a membership is only possible in the event of long-term absence of at least 3 weeks, for example due to holiday, injury or illness.
  2. A pause request related to holiday must be submitted at least 1 month in advance by email to info@studioreforme.nl and will be assessed by Studio Reformé.
  3. During the pause period, no classes may be attended.
  4. The duration of the membership will be extended by the length of the pause period.

Article 7. Health, injuries and own risk

  1. Participation in classes, training sessions and use of the facilities of Studio Reformé takes place entirely at the participant’s own risk.
  2. The participant declares that she is in good health and physically able to participate.
  3. Injuries, pregnancy or medical complaints must be reported before the class.
  4. Studio Reformé and its instructors are not liable for injuries, physical harm or other bodily damage unless there is intent or gross negligence.
  5. Advice from instructors does not replace medical advice.
  6. Studio Reformé is not liable for aggravation of existing complaints.
  7. The participant indemnifies Studio Reformé against claims from third parties.

Article 8. Conduct and safety

  1. Participants must follow the instructions of the trainers.
  2. Unsafe or inappropriate behaviour may lead to refusal of access without refund.

Article 9. Independent training, E-Reformer

  1. Independent training is recommended only after at least one supervised class.
  2. The participant is personally responsible for the correct use of the equipment.

Article 10. Studio rental

  1. The studio space may be rented for private lessons or small groups.
  2. The renter is responsible for proper use of the equipment and for any damage.
  3. Damage to property will be recovered from the renter.

Article 11. Liability

  1. Studio Reformé is not liable for loss or theft of personal belongings.
  2. Any liability is limited to the amount of the relevant service.

Article 12. Privacy

  1. Personal data is processed in accordance with the GDPR.
  2. Data is used exclusively for administration and service provision.

Article 13. Amendments

  1. Studio Reformé reserves the right to change classes, rates, opening hours and conditions.

Article 14. Applicable law

  1. Dutch law applies to these terms and conditions.
  2. Disputes will be submitted to the competent court in the Netherlands.

Article 15. Contact

Studio Reformé
Prins Mauritslaan 51
3843 AJ Harderwijk
Email: info@studioreforme.nl
Phone: +31 341 764 066

Studio Reformé Academy

General terms and conditions for the Reformer Pilates Instructor course.

1. Definitions

Studio Reformé Academy
The training institute established in Harderwijk, part of Studio Reformé.

Participant or student
The natural person who has enrolled in a course provided by Studio Reformé Academy.

Course
The education, training, course or workshop offered by Studio Reformé Academy.

Agreement
The agreement between Studio Reformé Academy and the participant that comes into effect after registration and confirmation thereof.

Website or study guide
The online information source in which all relevant details relating to the course are stated.

Distance agreement
An agreement concluded by electronic communication, such as registration via the website.

2. Applicability

These general terms and conditions apply to all courses, agreements and registrations with Studio Reformé Academy.

By registering for a course, the participant declares that they have taken note of these terms and agree to them.

Deviations from these terms are only valid if confirmed in writing by Studio Reformé Academy.

3. Formation of the agreement

  1. The agreement comes into existence after the participant has completed and sent the registration form and Studio Reformé Academy has confirmed the registration in writing.
  2. The registration is final after receipt of the deposit or full payment.
  3. If a participant is under 18 years of age, a legal representative must also sign the agreement.
  4. Changes in personal details must be communicated in writing by email to info@studioreforme.nl.

4. Right of withdrawal

  1. For registrations made online, the participant has the right to dissolve the agreement free of charge within 14 days after registration, without giving reasons.
  2. If the course starts within these 14 days and the participant expressly agrees to immediate participation, the right of withdrawal lapses.
  3. After expiry of the statutory cooling off period, the regular cancellation conditions described in Article 7 apply.
  4. In the event of a valid dissolution or refund request, Studio Reformé Academy will process the refund within 14 days after receipt of the request, provided that the applicable conditions have been met.

5. Costs of the course

The total costs of the course are stated on the Studio Reformé Academy website.

The course costs may include tuition fees, teaching materials, study materials and examination or re examination fees.

Studio Reformé Academy reserves the right to change prices. Agreements already concluded remain valid at the original price.

6. Payment

  1. Payment of the tuition fee must be made according to the payment methods offered by Studio Reformé Academy.
  2. Payment may take place by full payment upon registration or by payment in instalments.
  3. In the case of instalment payment, the deposit of €750 excluding VAT must be paid upon registration and the remaining amount must be paid no later than 30 days before the start of the course.
  4. If a participant fails to meet the payment obligations, Studio Reformé Academy has the right to deny the participant access to the course.
  5. In that case, the full amount due remains payable. Any collection costs and statutory interest are at the expense of the participant.

7. Cancellation conditions

  1. Cancellation of a registration must be made in writing by email to info@studioreforme.nl.
  2. Up to 30 days before the start of the course, cancellation is possible. The deposit already paid of €750 excluding VAT will not be refunded.
  3. Up to 14 days before the start of the course, 50% of the total course fee is due in the event of cancellation.
  4. Within 14 days before the start of the course or in the event of non attendance, the full course fee is due.
  5. After the start of the course, cancellation is no longer possible and no refund will be made.
  6. If a participant registers within 30 days before the start, the participant declares agreement with these cancellation conditions.

8. Inability to attend due to illness or special circumstances

  1. If a participant is unable to take part in the course due to illness, the death of a first degree family member, or other demonstrable serious circumstances, this must be reported in writing as soon as possible by email to info@studioreforme.nl.
  2. The obligation to pay remains in principle in force in accordance with the cancellation conditions.
  3. Studio Reformé Academy may, at its own discretion and subject to availability, decide to reschedule participation once to another course date.
  4. Studio Reformé Academy may request appropriate proof, such as a medical statement, death notice or other relevant documentation.
  5. Administrative costs may be charged.

9. Course days, location and changes

Studio Reformé Academy reserves the right to change the course date, lesson times or location in the event of insufficient registrations, illness of an instructor or other circumstances. Participants will be informed of this in time.

If a participant does not agree with a substantial change, an appropriate solution will be sought in consultation.

Studio Reformé Academy is not liable for changes resulting from force majeure.

10. Attendance and participation

  1. The course starts at the stated time.
  2. If a participant arrives more than 30 minutes late, access to the lesson may be refused in order to safeguard the lesson programme and safety.
  3. Absence does not entitle the participant to a refund.

11. Internship requirement

To successfully complete the course, the participant must complete a compulsory internship of at least 10 practical hours.

The participant must keep a practical logbook.

Completing the internship hours is the responsibility of the participant.

12. Examination and re examination

  1. The course includes a theory and practical examination.
  2. If the practical examination is assessed as insufficient, a re examination may be taken.
  3. The fee for a re examination is €250.
  4. Studio Reformé Academy may require additional practical hours before allowing a re examination.

13. Certification

A certificate will only be issued if all lessons have been attended, the internship has been successfully completed, the theory and practical examinations have been passed and all payment obligations have been met.

14. Health and liability

  1. The course can be physically demanding.
  2. The participant declares that they are in sufficient health to take part in the course.
  3. Participation in the course is entirely at the participant’s own risk.
  4. Studio Reformé Academy is not liable for injuries, physical harm or damage unless there is intent or gross negligence.
  5. Studio Reformé Academy is not liable for loss or theft of personal belongings.

15. Intellectual property

All lesson materials, handouts, videos, documents and online modules remain the property of Studio Reformé Academy.

It is not permitted to copy, distribute or use this material commercially without written permission.

16. Online modules

  1. After access to online learning material has been granted, no refund will be made for that part of the course.
  2. Login details are personal and non transferable.
  3. Studio Reformé Academy does not guarantee specific results.

17. Complaints procedure

  1. Complaints about the course, the services or their execution must be submitted in writing by email to info@studioreforme.nl.
  2. Studio Reformé Academy handles complaints confidentially and uses them exclusively for handling the complaint and improving its services.
  3. Studio Reformé Academy acknowledges receipt of the complaint and aims to respond substantively within 10 working days.
  4. If handling a complaint requires more time, the participant will be informed in good time, including the reason for the delay and an indication of the expected handling period.
  5. If a complaint cannot be resolved by mutual consultation, the parties will seek to resolve the complaint through the intervention or advice of an independent third party: OMVR Advocaten, reachable via info@omvr.nl and www.omvr.nl. The decision or advice provided by this third party shall be binding on both parties.
  6. Complaints and the manner in which they are handled are recorded and retained for a period of 12 months after the complaint has been resolved, unless a longer retention period is required by law.

18. Applicable law

Dutch law applies to all agreements between Studio Reformé Academy and the participant.

Disputes will be submitted to the competent court in the Netherlands.